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OneSuite Fax Review

Review of: OneSuite Fax
Online Fax Service by:
OneSuite, LLC.

Reviewed by:
Rating:
4
On April 10, 2012
Last modified:April 10, 2012

Summary:

If OneSuite offered an actual free trial and then charged you the $10 account creation fee afterward--after they’d sold you on their service--I’d recommend them based on their great per-page rate alone. It’s one of the best I’ve seen for pay-as-you-go plans. Unfortunately they don’t, and you have to pay that $10 just to get in the door and check them out, so I’d recommend a service you can test-drive first (like MetroFax, which also offers great pricing, or UnityFax, a pay-as-you-go service that at least offers a demo account).

Rating
Sign Up Try Now!
Ease of use Limited functionality for Mac and Linux users.
Web Interface Yes
Software Download? Yes (Windows-only)
Free Trial “Free” trial isn’t free
Setup Fee Free
Monthly Fee Pay as you go; subscriptions cost $1/month for Fax Basic (receive-only); $2.95/month for Fax Plus (send-and-receive)
Free Page Allotment Pay as you go; 2.5 cents/page and up
Overage cost Pay as you go; OneSuite long-distance rates apply (and may vary)
Extra Fees $10 minimum charge for creating your OneSuite account, and each additional fax number (send-and-receive only) costs an additional $1.95/month.
Toll-Free/Local Numbers Local; toll-free available for extra $2.95/month
Authorized Users 1 for Fax Basic; 5 for Fax Plus
Sending OSFX software; web interface; email-to-fax
Receiving Fax-to-email (PDF attachment)
Notifications Email
International Yes, rates vary
Security Features N/A
Transfer Existing Number N/A
Additional Features/Notes 24-hour customer support

Pros:

  • 24-hour customer support

  • Simple pay-as-you-go plan

Cons:

  • Extra charge for toll-free numbers

More about OneSuite

OneSuite Fax Review
by Yortw under CC BY  with wpseopix.com
Review of OneSuite’s Fax Service

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If you’re on a Mac or Linux computer, the only way you can send faxes with OneSuite is through their web interface. Windows users have the additional option of using the downloadable OSFX software. No matter which operating system you use, incoming faxes are delivered straight to your email inbox as a PDF attachment.

OneSuite also promises a 30-day free trial for test-driving their services, but unfortunately you can’t access the free trial until after you’ve created a OneSuite account, which costs you a minimum purchase of at least $10. (OneSuite offers a range of non-fax services including VOIP and calling cards.) That puts OneSuite in company with the very few online fax services, including Fax.com and FaxAway, that don’t offer any real free trial at all. It also knocks them down a big notch in my opinion, because when you advertise something as “free” it should be… free.

OneSuite Fax Signup and Fees

OneSuite doesn’t charge a straight setup fee, but the $10 minimum charge for creating an account serves more or less the same purpose. Once you’re in, a receive-only Basic plan costs $1/month and a send-and-receive plan costs $2.95/month; either option comes with a local number only. Toll-free fax numbers are available, but will cost you an extra $2.95/month.

Faxes within the contiguous 48 United States currently cost about 2.5 cents/page, and faxes to Hawaii and Alaska cost just a little more at 4 and about 5 cents/page, respectively. Puerto Rico has been deemed its own country, but still commands about the same per-page rate as the mainland United States. These rates are exceptional when compared to most other pay-as-you-go plans, so much so that I can’t really complain much about the extra fee for a toll-free number; I can and will, however, continue to complain about that hidden $10 “account creation” fee.

OneSuite Final Verdict

If OneSuite offered an actual free trial and then charged you the $10 account creation fee afterward--after they’d sold you on their service--I’d recommend them based on their great per-page rate alone. It’s one of the best I’ve seen for pay-as-you-go plans. Unfortunately they don’t, and you have to pay that $10 just to get in the door and check them out, so I’d recommend a service you can test-drive first (like MetroFax, which also offers great pricing, or UnityFax, a pay-as-you-go service that at least offers a demo account).
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3 Responses to “OneSuite Fax Review”

  1. Allow me to add valuable information to your decision-making process. I moved to a new state, so I purchased a second OneSuite fax number in the new area code, and tried to cancel the first fax number in the old area code. No dice.

    Actual response from OneSuite Support when I wrote to ask how to cancel the first fax number:

    "Should you want to cancel your primary fax number, your secondary fax number will also be automatically removed. And if you want to retrieve your secondary fax number after the cancellation of your primary fax number, there will be a retrieval fee of $2.95."

    I cancelled all Fax numbers. There's got to be a better way….

  2. I think this company must be in trouble of some kind. Email sent to their customer support is refused because their box is full. I tried to establish an account today and they refused to accept either one of my credit cards which are both valid. The signup form is a bad design. If you make a mistake or data is rejected for some reason they make you re-enter valid data over. I would steer clear of this company.

  3. I have been with Onesuite for approximately two years; maybe longer. Love it! Since I have unlimited long distance on my house phone, I use the service to receive faxes which does not have limits.

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