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MyFax Review

Review of: MyFax
Online Fax Service by:
j2 Global Communications, Inc.

Reviewed by:
Rating:
4
On April 10, 2012
Last modified:April 22, 2012

Summary:

I very much like MyFax’s free faxing area for international transmissions, and if you do a lot of international faxing that might be all the convincing you need. On the other hand, I’m concerned about the consistently slow fax times I saw in my testing. MyFax isn’t the absolute slowest service I’ve tested, but if you want something to show up within a minute or two it might not be the best choice. HelloFax is a good alternative if the countries you fax to are on its international destination list; HelloFax doesn’t offer international service to countries not on the list, but sending to countries that are on the list is free.

MyFax Rating
Sign Up Try Now!
Ease of use Easy enough, but interface isn’t very streamlined
Web Interface Yes
Software Download? No
Free Trial 30 days
Setup Fee Free
Monthly Fee $10 – $40
Free Page Allotment Incoming: 100 – 400 pages/month; Outgoing: 200 – 400 pages/month
Overage cost 10 cents / page
Extra Fees N/A
Toll-Free/Local Numbers Either
Authorized Users Up to 5 authorized email addresses
Sending Web interface; email-to-fax; mobile apps for BlackBerry or iPhone; fax from Microsoft Office programs
Receiving Web interface; fax-to-email; mobile apps
Notifications Email, mobile
International Yes–free to many countries, charges apply for others
Security Features N/A
Transfer Existing Number In some cases
Additional Features/Notes Corporate plans also available; MyFax UK service is available in the UK; 24-hour customer service; optional vanity numbers; customizable cover pages; now owned by eFax

Pros:

  • One of the few fax services with a dedicated BlackBerry app

  • Free international faxing to many (but not all) countries
  • 30-day free trial

Cons:

  • Sometimes slow transmission times

  • Free fax pages divided into incoming/outgoing quotas

More about MyFax

MyFax Review
by hirotomo under CC BY-SA  with wpseopix.com
MyFax Online Fax review

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It’s not unusual to find multiple online fax services owned by the same company, often with one company offering full-featured service and the other offering a simpler, perhaps more streamlined version of the same. Examples of this include AirComUSA and its streamlined FaxPipe service; RingCentral and its streamlined version eXtremeFax; and MyFax, which is now owned by eFax.

The actual features MyFax offers aren’t all that unusual. You can email-to-fax, receive incoming fax messages as email attachments, or both send and view received faxes in the web interface. MyFax is, however, one of the few online services that offers a dedicated BlackBerry app. They have an iPhone app as well, but I couldn’t find any mention of an Android version.

You can send international faxes with MyFax, and here’s where one of their nicer features pops up. Although you’re subject to the typical, varying long-distance rates for sending to many countries, MyFax also offers an extensive list of countries included in a “free faxing zone.” Sending a fax to any of the countries in this free zone will incur no extra charge beyond what you’d pay for a domestic transmission; so definitely try out the MyFax free trial if you plan on sending a lot of international faxes. You can also sign up for mobile notifications (in addition to the standard email notice) of incoming faxes. This is a nice feature that’s becoming more common, but still isn’t all that widespread.

The MyFax interface is easy enough to use, but it’s far from the simplest or most streamlined I’ve encountered. Check out my video reviews of HelloFax, MetroFax and even Nextiva for examples of interfaces that are just as capable, but much easier to navigate.

I’m also a little annoyed that MyFax assigns you a numeric ID for login purposes instead of letting you use your fax number or email address to log in. Why create yet another number to keep track of? Maybe the numeric ID isn’t such a big deal on its own, but with so many different fax services to choose from it’s one of the fine details that can make the difference between winning or losing a customer.

MyFax Transmission Times

I tested MyFax’s transmission capability several times, and each time the MyFax faxes arrived–eventually–but took several minutes, which is much slower than usual. I sent to several different online service during the tests, just to confirm that the problem was on the MyFax end instead of with another service.

MyFax Signup and Fees

MyFax’s pricing is fairly straightforward, with just three plans to choose from:

$10/month: 100 outgoing pages, 200 incoming pages
$20/month: 200 outgoing pages, 200 incoming pages
$40/month: 400 outgoing pages, 400 incoming pages

The prices are decent if you do a lot of international faxing, but you can do better if all you’re interested in is domestic transmissions. I’m also not a huge fan of having a split outgoing/incoming allotment of free pages, because it makes it much easier for you to accidentally go over your quota.

You can choose either a local or toll-free fax number, and that choice doesn’t affect the price of MyFax’s service. The overage fee, 10 cents/page, is also standard across all plans.

MyFax Final Verdict

I very much like MyFax’s free faxing area for international transmissions, and if you do a lot of international faxing that might be all the convincing you need. On the other hand, I’m concerned about the consistently slow fax times I saw in my testing. MyFax isn’t the absolute slowest service I’ve tested, but if you want something to show up within a minute or two it might not be the best choice. HelloFax is a good alternative if the countries you fax to are on its international destination list; HelloFax doesn’t offer international service to countries not on the list, but sending to countries that are on the list is free.
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One Response to “MyFax Review”

  1. Viksn Vik says:

    Cool. But I prefer Popfax.com now. After integrating with eFax, Myfax… is not really satisfying me).

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