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HelloFax Review

Review of: HelloFax
Product by:
HelloFax, Inc

Reviewed by:
Rating:
5
On April 10, 2012
Last modified:April 22, 2012

Summary:

Although HelloFax doesn’t offer advanced functions like merges and fax broadcasting, they’re nonetheless my favorite service for the casual, everyday faxer. If you want more advanced features for marketing use, I’d recommend a service like AirComUSA or RingCentral.

HelloFax Rating
Sign Up Try Now!
Ease of use Best–clean, simple, highly usable
Web Interface Yes
Software Download? No
Free Trial 5 free pages (no fax number, no incoming faxes) OR 30-day free trial
Setup Fee Free
Monthly Fee $4.99 – $69.99/month
Free Page Allotment 50 – 2,000 pages per month
Overage cost 99 cents/fax for Free, send-only plan;
Extra Fees N/A
Toll-Free/Local Numbers Local
Authorized Users N/A
Sending Web interface; email-to-fax
Receiving Web interface; fax-to-email (PDF attachment)
Notifications Email
International US, Canada and many European countries–no extra charge
Security Features N/A
Transfer Existing Number No; you can sign up for email notification when this feature becomes available
Additional Features/Notes Offers electronic signature service: Sign your own documents electronically, or request electronic signatures from others.

Pros:

  • Simple, streamlined interface
  • No credit card for free trial
  • Free international faxing to some European countries

Cons:

  • No toll-free numbers
  • No porting of existing numbers
  • No international faxes outside “free international fax” area.

More about HelloFax

HelloFax Review
by scjody under CC BY-SA  with wpseopix.com
HelloFax is Awesome!

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If you’ve watched my video review of HelloFax, you already know that I’m in love with its simple, straightforward interface. There are just a few buttons to choose from on the left side of the screen, and navigating through the interface is really intuitive; no hunting and pecking to figure out where a sub-function is hidden. You also have the option of sending and receiving faxes straight from email the usual way: Address the email to targetfaxnumber@hellofax.com, including the documents you want to fax as an attachment.

Although HelloFax is tops in simplicity without sacrificing functionality, it doesn’t have all the bells and whistles that you’d get from a heavy-duty service like AirComUSA or RingCentral. But with that being said, HelloFax is about as good as it gets for the casual online faxer. You can even get a completely free send-only trial account if all you have to do is send a few faxes, and you can earn more free sent pages by doing simple things like tweeting or Facebooking a short message about HelloFax. As I mentioned in the video review, I think this is a smart idea; you get a few free fax pages and they get some free advertising out of the deal.

Although HelloFax is simple, it does have a few nice features. They’re very signature-friendly, allowing you to sign your own documents electronically or request signatures from others.

HelloFax also maintains a free coverage area for international faxing; you can fax anywhere within this area, which includes many European countries, at no extra charge. The downside to that is that you can’t send faxes to countries outside the free coverage area. They credit the existence of even this limited international fax ability to requests from persistent customers, so it sounds like there might be some chance of getting extra destination countries added if you ask.

In a similar vein, HelloFax only offers local numbers–no toll-free numbers yet–and you also cannot yet port your existing fax number over to HelloFax. They’re working to develop that number-transfer capability, and you can sign up to be notified by email once that feature becomes available.

HelloFax Signup and Fees

You can maintain your send-only trial account with HelloFax indefinitely; once you use up the free pages at your disposal, you’ll pay 99 cents for each outgoing fax. If you want a designated fax number for incoming transmissions you’ll have to upgrade to one of their monthly subscription plans. The pricing on their high- and low-use plans isn’t really anything special, but the middle (“Premium”) plan is a very good deal.

$4.99/month: 50 free pages, 10 signature requests every month
$9.99/month: 500 free pages, send faxes to multiple recipients, unlimited signature requests every month
$69.99/month: 2,000 free pages, send faxes to multiple recipients, unlimited signature requests every month.

HelloFax Final Verdict

Although HelloFax doesn’t offer advanced functions like merges and fax broadcasting, they’re nonetheless my favorite service for the casual, everyday faxer. If you want more advanced features for marketing use, I’d recommend a service like AirComUSA or RingCentral.
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2 Responses to “HelloFax Review”

  1. I’ve been using HelloFax for a while now and have been happy. Lots of places still require faxing, so it helps to keep things as paperless as possible.

  2. HelloFax says:

    Hi Lisa,

    Thank you so much for taking the time to review HelloFax! I'm glad you liked our service:) I just wanted to clarify two things: First, we actually can port most existing numbers to our service now! We started doing this in January. Users just need to fill out our Porting Request Form here: http://bit.ly/11PTcGg Second, you can make your account HIPAA compliant by following these steps: http://bit.ly/11p980l.

    Thanks again.

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