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FaxBetter Review

Review of: FaxBetter
Online Fax Service by:
FaxBetter

Reviewed by:
Rating:
4
On April 10, 2012
Last modified:April 22, 2012

Summary:

FaxBetter does have some limitations, chief among them their slow transmission time. But if you’re willing to be patient, the price is hard to beat. Some of the closest competition in terms of pricing comes from MetroFax and Nextiva. If you’re interested in international faxing check out HelloFax, which offers free international service to a limited selection of countries, or MyFax, which also offers free international faxes within what they call their “free fax zone.”

Rating
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Ease of use FaxBetter has a great, highly usable interface–but loses a star for slow-as-molasses transmission times.
Web Interface Yes
Software Download? No
Free Trial Free receive-only account; no trial for send-enabled accounts
Setup Fee Free
Monthly Fee Free for receive-only; send-enabled accounts start at $9.95/month, with discounts for annual plans
Free Page Allotment 20 incoming pages (free account); 500 pages for a paid account
Overage cost 6 cents/page (minimum $15 purchase)
Extra Fees N/A
Toll-Free/Local Numbers Toll-Free Only
Authorized Users N/A
Sending email-to-fax
Receiving fax-to-email
Notifications Email
International No; Canada, Hawaii, and the contiguous USA only. You cannot send faxes to Alaska or Puerto Rico.
Security Features N/A
Transfer Existing Number Yes
Additional Features/Notes Must receive a fax every 7 days to retain the toll-free number associated with a free account (this restriction doesn’t apply to a paid account)

FaxBetter Review

Pros:

  • Great value
  • Simple, highly usable interface
  • Free receive-only account

 

Cons:

  • Very slow transmission times
  • No offshore/international faxing

 

More about FaxBetter

FaxBetter Online fax service
by kalleboo under CC BY  with wpseopix.com
FaxBetter Online Fax Review

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FaxBetter is about as simple and straightforward as online fax services come, and in my book that’s a big plus. Their interface is simple, clean and easy to use, and with just one service plan to choose from, their pricing is easy to understand.

With FaxBetter, incoming faxes are automatically delivered to you as email attachments. You can also send faxes straight through email; just address the email to sendfax@faxbetter.com and put the target fax number–and nothing else–in the subject line. Finally, attach the actual document or image you want to send. Note: Many online fax services allow you to attach 5, 10 or even an unlimited number of files for faxing, but FaxBetter limits you to just the one.

Your other option for sending and receiving is the nicely designed web interface; if you’ve ever used webmail, you should be instantly comfortable navigating the FaxBetter interface. In three separate rounds of testing I found that faxes sent through the web interface tend to reach their destination in about three minutes, whereas faxes sent straight from email sometimes took longer than 10 minutes to arrive. This lengthy transmission time is the biggest drawback I found to FaxBetter’s service.

The only other significant drawback is the lack of offshore and international faxing. Canada is the only other country you can send faxes to–and in fact, there are gaps in coverage for the United States. You can send faxes to Hawaii and anywhere within the contiguous 48 states, but you can’t fax to Alaska or Puerto Rico at all.

FaxBetter Signup and Fees

FaxBetter’s single pricing plan comes in three flavors of commitment:

Month-to-month; $9.95/month
One-year commitment; $7.95/month
Two-year commitment; $5.95/month

You get the same service no matter which pricing plan you choose. That includes an allotment of 500 free pages per month. Any pages above and beyond that allowance cost you 6 cents/page, billed in a minimum purchase of $15, or 250 pages. The good news is that any unused “extra” pages will roll over from month to month, continuing to be available until you use them up. Also, you won’t eat into that rolling free-page allowance until you’ve exhausted the current allotment of free pages in any given month.

All in all, FaxBetter’s pricing is a good deal on the month-to-month plan, and a great deal if you’re willing to commit to a one- or two-year contract.

FaxBetter Final Verdict

FaxBetter does have some limitations, chief among them their slow transmission time. But if you’re willing to be patient, the price is hard to beat. Some of the closest competition in terms of pricing comes from MetroFax and Nextiva. If you’re interested in international faxing check out HelloFax, which offers free international service to a limited selection of countries, or MyFax, which also offers free international faxes within what they call their “free fax zone.”
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