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Fax.com Review

Review of: Fax.com
Online Fax Service by:
Data on Call, Inc.

Reviewed by:
Rating:
4
On April 2, 2012
Last modified:April 21, 2012

Summary:

There’s just not all that much to recommend Fax.com. The pricing and interface are both okay but not great; HelloFax and MetroFax both have much cleaner, more usable interfaces, and MetroFax’s pricing blows Fax.com straight out of the water. Also, neither one of those services has a sneaky fax storage fee. If you’re interested in a full-featured online fax service, you should also check out AirComUSA and RingCentral.

Rating
Sign Up Try Now!
Ease of use Fax.com is exactly the same as RapidFAX, TrustFax, Send2Fax and SmartFax.
Web Interface Yes
Software Download? No
Free Trial No
Setup Fee $9.99
Monthly Fee $9.99
Free Page Allotment 300
Overage cost 12 cents/page
Extra Fees 5 cents/fax/month storage fee for any faxes stored online for longer than 30 days
Toll-Free/Local Numbers Either
Authorized Users Unlimited
Sending Email-to-fax, web interface
Receiving Fax-to-email, web interface
Notifications Email
International Yes, rates vary
Security Features SSL encrypted web interface
Transfer Existing Number No
Additional Features/Notes Each additional fax number costs $9.99/month (and comes with another 300 allotted incoming/outgoing pages per month)

Pros:

  • Simple pricing plan

Cons:

  • $9.99 setup fee
  • No free trial
  • Hidden storage fee

 

Fax.com Signup and Fees

Fax.com Review
by osseous under CC BY  with wpseopix.com
Honest Review of Fax.com

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I try to be as balanced as possible in these reviews, but the only thing I can see to recommend Fax.com is its simple pricing. There’s no choosing between personal or corporate plans, or struggling with separate free page allotments for incoming or outgoing faxes. A monthly fee of $9.99 gets you 300 free pages per month, period.

Of course there’s also the $9.99 setup fee you pay when you first sign up. Also, if you store your faxes in the Fax.com web interface–and by default, that interface wants to store your faxes forever–you’ll pay an extra 5 cents/month for each fax that’s stored for longer than 30 days. You can avoid this extra fee by going to the “Settings” option in the web interface and setting the faxes to be automatically deleted in 30 days or less. Still, this seems like too much of a “gotcha” fee for me to feel good about it–especially since it’s mentioned in the fine print on the same page that trumpets “just one low fee” and “no hidden costs or additional charges.”

More About Fax.com

If that fax storage fee sounds familiar it’s because Fax.com is owned by Data on Call, the same company that owns RapidFAX, TrustFax, SmartFax and Send2Fax. Each one of those five services uses the exact same web interface for sending and receiving faxes, and each one charges you a monthly fax storage fee, ranging from a penny to a nickel per stored fax.

In addition to the web interface, you can also send and receive faxes straight through your email account. Just address the email to targetfaxnumber@fax.com and attach any files you want to serve as the body of the fax. You can get an up-close look at the web interface and email-to-fax capability all Data on Call fax services share in my video reviews of RapidFAX, TrustFax, SmartFax and Send2Fax.

Ironically enough, I’m not too upset about Fax.com’s lack of a free trial. I do believe that not letting users test-drive your service is poor business practice; but honestly, Fax.com’s service options are so identical to those of Data on Call’s other fax services that it’s completely redundant. The only thing missing is a banner announcement to “Try one of these other service instead!”

Final Verdict on Fax.com

There’s just not all that much to recommend Fax.com. The pricing and interface are both okay but not great; HelloFax and MetroFax both have much cleaner, more usable interfaces, and MetroFax’s pricing blows Fax.com straight out of the water. Also, neither one of those services has a sneaky fax storage fee. If you’re interested in a full-featured online fax service, you should also check out AirComUSA and RingCentral.
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7 Responses to “Fax.com Review”

  1. Anonymous says:

    Fax.com while they do offer a decent service, they have poor customer service that is being outsourced, and a cancellation policy that doesn't work. According to their terms and conditions, you have to go through their website and request a cancellation. You can request it, like we did, and the system hangs in the process. You can call the Customer service help, but they tell you that you have to cancel to the website – which doesn't work. I disputed the charges since they kept trying to bill, and explained that their cancellation process didn't work. Their position is that they have the right to keep billing until the service is cancelled through their process.

    If you ask me – Stay away from this company – once they have your account information they will continue trying to charge, and there is no real way to cancel. You get screwed!

  2. Bethany Burgee says:

    I never once received any notification during the 11 months I was being charged – not when my free trial was about to expire, not on updates, notifications or the fact that I was still being charged. Customer service sucks and they won't refund any of the months that I did not use their service. My advice – don't even bother.

  3. wow. over 50 minutes to talk to someone and still, no one answered, I just hung up and now I am just deletting my credit card Info or changing it, then I will cancel their service. Don't even do the trial.

  4. Ryan Fuller says:

    Same issue, they are a scam and make it very difficult to cancel. They force you to call in to cancel, where they disconnected on me once, transferred me once, and then said they couldn't find my account. After trying again later, I was successful, but it was a painful experience.

  5. Ryan Fuller says:

    They make it incredibly difficult to cancel your account. You have to do it by phone, where they disconnected me, transferred me, told me my account didn't exist, and then finally, the next time I called and waited on hold I managed to cancel it. TOO MUCH HEADACHE!

  6. This is a company of talking heads and scam artists. When I called to cancel, my call was dropped. I didn't get the cancellation number, and continued to be charged. When I finally got the cancellation through, I couldn't get refunded for the additional fees. All in all, I spent around $200 to receive and store one fax. I hesitated to cancel because they immediately delete your stored faxes.

  7. Lina Jimenez says:

    I use the service, I canceled in January and they did continue charging my credit card. I have all proof of all that I did. Now that I checked with my credit card, they said "our policy only allow us to return but one month", one month! after I have canceled 6 months before. Be very careful this site is very tricky. I don't recommend it.

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