|Sign Up||Try Now!|
|Ease of use||Fax.com is exactly the same as RapidFAX, TrustFax, Send2Fax and SmartFax.|
|Free Page Allotment||300|
|Overage cost||12 cents/page|
|Extra Fees||5 cents/fax/month storage fee for any faxes stored online for longer than 30 days|
|Sending||Email-to-fax, web interface|
|Receiving||Fax-to-email, web interface|
|International||Yes, rates vary|
|Security Features||SSL encrypted web interface|
|Transfer Existing Number||No|
|Additional Features/Notes||Each additional fax number costs $9.99/month (and comes with another 300 allotted incoming/outgoing pages per month)|
- Simple pricing plan
- $9.99 setup fee
- No free trial
- Hidden storage fee
Fax.com Signup and Fees
I try to be as balanced as possible in these reviews, but the only thing I can see to recommend Fax.com is its simple pricing. There’s no choosing between personal or corporate plans, or struggling with separate free page allotments for incoming or outgoing faxes. A monthly fee of $9.99 gets you 300 free pages per month, period.
Of course there’s also the $9.99 setup fee you pay when you first sign up. Also, if you store your faxes in the Fax.com web interface–and by default, that interface wants to store your faxes forever–you’ll pay an extra 5 cents/month for each fax that’s stored for longer than 30 days. You can avoid this extra fee by going to the “Settings” option in the web interface and setting the faxes to be automatically deleted in 30 days or less. Still, this seems like too much of a “gotcha” fee for me to feel good about it–especially since it’s mentioned in the fine print on the same page that trumpets “just one low fee” and “no hidden costs or additional charges.”
More About Fax.com
If that fax storage fee sounds familiar it’s because Fax.com is owned by Data on Call, the same company that owns RapidFAX, TrustFax, SmartFax and Send2Fax. Each one of those five services uses the exact same web interface for sending and receiving faxes, and each one charges you a monthly fax storage fee, ranging from a penny to a nickel per stored fax.
In addition to the web interface, you can also send and receive faxes straight through your email account. Just address the email to firstname.lastname@example.org and attach any files you want to serve as the body of the fax. You can get an up-close look at the web interface and email-to-fax capability all Data on Call fax services share in my video reviews of RapidFAX, TrustFax, SmartFax and Send2Fax.
Ironically enough, I’m not too upset about Fax.com’s lack of a free trial. I do believe that not letting users test-drive your service is poor business practice; but honestly, Fax.com’s service options are so identical to those of Data on Call’s other fax services that it’s completely redundant. The only thing missing is a banner announcement to “Try one of these other service instead!”